Mollie payments

My customer cannot pay through Mollie

Checklist for when a customer cannot complete a Mollie payment on an invoice.

Try these checks

Confirm Mollie onboarding is complete in your Mollie dashboard.
Confirm your Mollie profile is active.
Confirm at least one payment method is enabled for customers.
Disconnect and reconnect Mollie in Hoppa Settings → Payment Integrations.
Try a small test invoice to verify the payment flow.
Your customer can still pay using the IBAN and payment reference printed on the invoice.
If it still fails, contact Hoppa support with the invoice number (never send passwords or payment credentials).

Send us a message and we’ll get back to you as soon as possible.

Send us a message and we’ll get back to you as soon as possible.