Last updated: 1 August 2026
Hoppa is a product operated by HandyHop, a sole proprietorship registered in the Netherlands under KVK number 91394066 and VAT number NL004888439B24.
Hoppa does not offer refunds for subscription periods that have already been purchased and activated, except where required by applicable consumer rights. All completed subscription payments are final unless the law provides otherwise.
New users may be eligible for a 7-day free trial. No payment details are required to start the free trial, and you will not be charged automatically when the trial ends.
Starting a free trial does not create a paid subscription, and the free trial will not automatically convert into a paid subscription when it ends.
A paid subscription begins only when you select a paid plan, provide valid payment details and explicitly confirm the subscription. If you do not activate a paid subscription before the trial ends, your account continues on Free Forever (limited invoices per calendar month). Users without an activated paid subscription will not be charged after the trial.
The no-refund rules below apply only after a customer has deliberately activated and paid for a subscription. They do not apply to free-trial users who never provided payment details or confirmed a paid plan.
You can cancel your subscription at any time from your dashboard. Cancellation prevents future renewals but does not create a refund for a billing period already purchased, subject to applicable consumer rights.
Upon cancellation, you will continue to have access to the Service until the end of your current billing period. No further charges will be made after cancellation.
Our no-refund policy for activated paid subscriptions is in place because:
If you believe you have been billed in error or notice unauthorized charges, please contact us immediately at info@hoppa.cc. We will investigate billing discrepancies promptly and make corrections where appropriate.
In rare circumstances, such as proven technical failures on our part that prevent access to the Service for an extended period, we may consider account credits at our sole discretion. These situations are evaluated on a case-by-case basis. Nothing in this policy limits rights that cannot be waived under applicable Dutch or EU consumer law.
If you have any questions about this Refund Policy or need assistance with canceling your subscription, please contact our support team at info@hoppa.cc. Hoppa is a product operated by HandyHop, a sole proprietorship registered in the Netherlands under KVK number 91394066 and VAT number NL004888439B24.